FAQS

Frequently Asked Questions 

1. What types of products do you sell?
We offer a wide range of brand-name sneakers and clothing, including athletic footwear, casual shoes, sportswear, and trendy apparel for men, women, and children.

2. How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, choose the size and color (if applicable), and click "Add to Cart." Once you're ready to check out, follow the prompts to complete your order.

3. What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), and other secure payment options.

4. Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but once your order is in processing or shipped, we may not be able to make changes.

5. How can I track my order?
After your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or directly through the courier's website.

6. What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, please return the item in its original condition, including all tags and packaging. For detailed return instructions, please check our Returns & Exchanges page.

7. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary based on the destination. Please refer to our Shipping Information page for more details.

8. How do I contact customer service?
You can reach our customer service team via email at brandstoreentreprise24@gmail.com or by calling our number at 1418455-3421 Our representatives are available from 8 AM to 10PM (EST) on weekdays.

9. What if I receive a defective or incorrect item?
If you receive a defective or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue and ensure you receive the correct product or a replacement.

10. Do you have a size guide?
Yes, we provide a size guide on our website to help you find the right fit for shoes and clothing. Please refer to the Size Guide link on product pages for specific measurements and sizing tips.

If you have any other questions, feel free to reach out, and we’ll be happy to assist you!